Reference

Privacy Policy Built Around Your Account

We collect and handle your personal information — payment details, account credentials, game history — with clear rules on what we store, who can see it, and how…

DANA, OVO, GoPay depositsAccount security protocolsData retention schedulesYour access & update rights

Explore the Lobby Read FAQ

What We Collect and Why

sgaresmi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with sgaresmi, we ask for your name, email, phone number and banking details — because those are required to verify your identity, process DANA, OVO, GoPay and QRIS deposits, and send withdrawal confirmations. We also record your gameplay sessions, bet history,

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login times and device type so we can detect fraud, troubleshoot technical issues and personalise your lobby. Cookies on your device remember your preferences and session state; you can clear them anytime in your browser settings. We do not sell this data to advertisers. Where local
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law permits, we may share account and payment data with financial partners who help us verify deposits and process withdrawals — but only the specific data needed for that task.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Email Support Write to our data team at [email protected] with questions about what we store, how long we keep it, or to request a copy of your personal data. We aim to respond within 48 hours.

Live Chat — Weekdays Our support staff in Semarang handle privacy requests via live chat Monday to Friday, 09:00 to 18:00 WIB. Use the chat bubble in your account dashboard to connect.

Account Dashboard Log in and navigate to Settings → Privacy & Data to download your account profile, opt out of marketing emails, or request deletion of historical game records older than 12 months.

HOW WE PROTECT

Security, Retention and Your Control

Encrypted Payment Data

Your DANA, OVO, GoPay and QRIS credentials are encrypted end-to-end and never stored on our public servers. Withdrawal requests route through a separate secure vault that only our finance team can access.

Data Retention Timeline

Active account data (name, email, phone, bank account) stays on file as long as your account is open. Game history and bet records are kept for 24 months, then archived. Deleted accounts are purged after 90 days unless law requires retention.

Cookie Choices

Session cookies keep you logged in; analytics cookies help us spot technical glitches. Marketing cookies track your activity across sites. You can disable marketing cookies in your account preferences without affecting gameplay.

Account Access Requests

You can request a full export of your personal data, gameplay records and payment history anytime from your Settings page. We'll send it as a downloadable file within 5 working days.

Data Correction & Update

Found an error in your profile? Log into your account and update your name, email or phone number directly. Changes take effect immediately; your withdrawal records show your current verified account details.

Privacy Incident Response

If we detect unauthorised access to your account or payment data, we notify you by email and SMS within 24 hours and lock your account pending your verification. Support is available around the clock.

Privacy Policy — Frequently Asked

We store active bet records and game history for 24 months from the date of play. After that, records are archived and no longer visible in your account dashboard, but we retain them offline for compliance purposes for up to 5 years where local law requires it.

Yes. You can request account deletion from your Settings → Privacy & Data menu. We will delete your name, email, phone and gameplay data within 90 days. Your payment records are kept for 7 years per financial regulations, but your personal identifiers are removed.

We share only the transaction details needed to process your deposit or withdrawal — your verified account number, deposit amount and timestamp. DANA, OVO, GoPay and QRIS handle their own privacy policies for that data; we do not sell or share your credentials with them.

Log in to your account and navigate to Settings → Notifications & Privacy. Uncheck 'Promotional emails' and 'Marketing cookies'. You will still receive account alerts and withdrawal confirmations, but no weekly game promotions or bonus offers.

If we detect suspicious login activity, we lock your account and send an alert to your email and phone number on file. Contact our support team immediately. We will verify your identity, reset your password, and review your recent transactions for fraud. Depends on local law if we can reverse fraudulent withdrawals.

Passwords are hashed using industry-standard encryption (bcrypt) and never stored in plain text. Even our administrators cannot see your actual password. If you forget it, you can reset it via email link in seconds from the login screen.

Your account data, payment records and gameplay history are stored on secure servers located in data centres across Southeast Asia. Backup copies are kept in separate facilities. Depends on local law which jurisdiction's data protection rules apply to your account.

Privacy Policy Built Around Your Account

Contact Us About Your Privacy

Security, Retention and Your Control

Encrypted Payment Data

Data Retention Timeline

Cookie Choices

Account Access Requests

Data Correction & Update

Privacy Incident Response

Privacy Policy — Frequently Asked

01 How long do you keep my game history and bet records?

02 Can I ask you to delete my personal data entirely?

03 Do you share my deposit information with DANA, OVO, GoPay or QRIS?

04 How do I opt out of marketing emails and promotional cookies?

05 What happens if my account is hacked?

06 How is my account password stored?

07 Where is my data physically stored?

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